CENACOLO / INFORMATION
Terms of service
Last updated: 2026-10-15
We currently accept booking requests without online payment. We confirm availability, the final quote and next steps by email. A request is not payment, a stock reservation or an issued ticket. Payment, procurement, refund and delivery terms apply only to a subsequent separately agreed transaction. Please read the product description and these terms before placing an order.
1. Service and mandate
We provide independent ticket booking, not attraction operation or official ticketing. An order authorizes us to procure the requested admission using your details. We may procure directly or through third-party ticketing channels, and remain responsible for delivery and order support.
2. Dates, windows and confirmation
A selected window is a range for one exact admission time, not flexible entry. The ticket confirms the time. Other dates, out-of-window times or different products require your agreement. Payment acknowledgment is not a ticket; procurement may occur before the ticket email is sent.
3. Prices and payments
Checkout shows the final total and currency, including admission and our fee for booking assistance, email delivery and order support before and after purchase. This is our independent service price, not the official attraction price. Methods depend on those enabled at checkout. Banks or wallets may charge conversion fees separately. We do not store full card details or request security codes by email.
4. Visitor information and admission
Check names, email and visit details, and have authority to book for others. Names must meet identification requirements. Changes after procurement depend on ticket rules. Follow the confirmed time, identification and validation instructions; late arrival may prevent entry.
5. Delivery and cancellations
Tickets arrive by email within the deadline disclosed before payment. Cancellations depend on procurement status, product conditions and the Refund Policy. Failure to supply agreed valid admission qualifies for a full refund.
6. Responsibility and rights
We are responsible for the booking and delivery agreed with you; the operator controls the onsite visit. We cannot control travel plans, transport delays or security checks, but that does not exclude our mistakes or refund obligations. Mandatory consumer rights remain unaffected.
7. Updates and contact
Updates do not reduce existing order rights. Reply to your order email or contact support below. Applicable law and dispute procedures depend on the legal operator and relevant mandatory rules.