CENACOLO / INFORMATION
Delivery policy
Last updated: 2026-10-15
We currently accept booking requests without online payment. We confirm availability, the final quote and next steps by email. A request is not payment, a stock reservation or an issued ticket. Payment, procurement, refund and delivery terms apply only to a subsequent separately agreed transaction. Tickets are delivered by email, without physical shipping or a customer account.
1. Documents
An acknowledgment is followed by a ticket email containing admission documents, visitor details, exact entry time and entrance, ID and validation instructions. An acknowledgment alone does not grant entry.
2. Delivery deadline
The deadline is shown before payment. Later ticket releases must be explained before purchase. Failure to deliver as agreed is covered by the Refund Policy. Use the deadline displayed on the booking page and saved with your order.
3. Missing email
Check spam and contact us with the reference and booking email for verification and resend. Changing the delivery address requires verification; an order number alone is insufficient.
4. Ticket use
Arrive at the exact confirmed time, not at any time in the selected range. Keep barcodes private and follow the stated mobile or printing requirements.